Terms of Sale

You may return your order with your sales receipt or packing slip within 5 days from your date of purchase for the refund of the sale price and tax of the purchase (shipping charges will not be refunded). Please note that non-defective returns must be returned in new and unused condition along with its original packing materials.

We offer refund and/or exchange within the first 5 days of your purchase, if 5 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

● Your item must be unused and in the same condition that you received it.

● The item must be in the original packaging.

● To complete your return, we require a receipt or proof of purchase.

● Only regular priced items may be refunded, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@promisegulf.com and send your item to:Promise Computer Technology, Above Pizza Hutt, Opp Burjuman Zainal Mohebi Plaza, Office No 302 Karama, Dubai, P.O. 103739 – Dubai – United Arab Emirates

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

If you have done all of this and you still have not received your refund yet, please contact us at support@promisegulf.com)

Shipping

● Please do not send the product back to the manufacturer. It must be sent to the following Address (Relevant Address).

● You will be responsible for paying for your own shipping costs for returning your item.

● Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.

● Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

● Please see, we can not guarantee that we will receive your returned item.

Delivery Policy

At Promise Computer Technology, we aim to ensure timely and reliable delivery of our products and services to all our customers.

Product Delivery

  • We deliver our products to all countries, with a primary focus on the UAE.

  • Shipping is carried out through trusted third-party courier services.

  • Delivery Timeline:

    • Within UAE: 1 – 2 working days.

    • Outside UAE: 4 – 10 working days (depending on destination).

  • Delivery Fees:

    • UAE: Flat rate of AED 10.

    • Outside UAE: Charges will be calculated and displayed at checkout, based on the country and delivery location.

  • To avoid delays, please provide your complete address and accurate contact details at the time of purchase.

Service Delivery

  • For digital services, software solutions, or technical support purchased from Promise Computer Technology, delivery will be made electronically via email, secure download links, or access credentials, depending on the nature of the service.

  • Customers will receive confirmation details and instructions within the agreed timeframe after successful payment.

  • In case of on-site services, our support team will schedule and coordinate directly with the customer to deliver services at the specified location.

Important Notes

  • Delivery times are estimated and may vary due to courier schedules, customs clearance, or unforeseen circumstances.

  • Customers will be notified promptly in case of any expected delays.

    Payment Confirmation Terms

    At Promise Computer Technology, we ensure a secure and transparent payment process for all our customers. By completing a purchase on our website, you agree to the following payment confirmation terms:

    1. Payment Processing

    • All payments must be made in AED (UAE Dirhams) or other currencies as may be supported at checkout.

    • We accept payments through approved and secure payment gateways, including credit/debit cards, bank transfers, and other listed methods on our website.

    • Your order will only be processed once the payment has been successfully authorized and confirmed.

    2. Payment Confirmation

    • Upon successful payment, you will receive an email confirmation containing your order details, payment reference number, and invoice.

    • Customers are required to provide accurate email addresses and contact details to receive payment and order confirmations.

    • If you do not receive a payment confirmation email within 24 hours, please contact our customer support team.

    3. Failed or Declined Payments

    • In case of a failed or declined transaction, your order will not be processed. You may attempt to complete the payment again using the same or an alternative payment method.

    • Promise Computer Technology is not responsible for delays caused by incorrect payment information, insufficient funds, or issues with your bank/payment provider.

    4. Fraud Prevention

    • All transactions are subject to verification and security checks to protect against fraud.

    • Promise Computer Technology reserves the right to cancel or hold an order if fraudulent activity is suspected until verification is complete.

    5. Refunds and Cancellations

    • Any refunds (if applicable) will only be processed through the original mode of payment used during checkout.

    • Please refer to our Refund & Cancellation Policy for further details.

Cancellation Policy

At Promise Computer Technology, we value our customers and strive to provide flexibility while maintaining fair business practices. This Cancellation Policy outlines the terms under which orders or services may be cancelled.

1. Order Cancellation by Customer

  • Before Shipment (Products):

    • Customers may cancel their product order within 12 hours of purchase or before the order has been shipped, whichever is earlier.

    • To request a cancellation, please contact our customer support team with your order number and payment details.

  • After Shipment (Products):

    • Once the product has been shipped, cancellation will no longer be possible. Customers may instead request a return or refund (if applicable under our Refund & Return Policy).

  • Services:

    • For digital services, software solutions, or technical support, cancellations must be requested before service activation or delivery of credentials.

    • Once a service has been activated, accessed, or delivered, cancellations will not be permitted.

2. Order Cancellation by Promise Computer Technology

  • We reserve the right to cancel any order under the following circumstances:

    • Payment authorization failure or incomplete transaction.

    • Suspected fraudulent activity or breach of terms.

    • Product unavailability or stock issues.

    • Incorrect pricing or technical errors on our website.

  • In such cases, the customer will be notified immediately, and any payment received will be refunded through the original mode of payment.

3. Refund Timeline for Cancelled Orders

  • Approved cancellations will be refunded within 7–14 working days, depending on your bank or payment provider.

4. Contact for Cancellations

For cancellation requests, please contact:
📧 Email: info@promisegulf.com
📞 Phone: +971 58 989 4855